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Cumbria FHS

Help topics and FAQ

Cookies are small text files placed on your computer to help you use the website. They can for example contain an identification code so you can create a shopping basket or they can contain some log in information so you can obtain access to the members area. Note that if you use a browser in 'Private' mode, and some browsers work by default in that mode, this will prevent cookies being set and therefore may limit what you are able to do on the website, logging in as a member will over ride this restriction.

We take Data Protection seriously and you can find full details of our Privacy Policy on our website or you can request a copy from the Membership Secretary.

If you have agreed whilst making your application your Name and E-Mail address will be published in our newsletter. You will only be E-Mailed in regard to issues concerning membership, these will include, though not limited to, subscription reminders, details of events and other such membership matters.

If you do not wish to be contacted by e-mail then please contact the society secretary.

The Forum is used both as an area where members can exchange information and ask for help as well as a repository for data which includes all back issues of the Newsletter. There are two levels of membership in the Forum. Basic membership which is available to anyone give access to some areas of the Forum, but not to the areas that contain information. Full membership is only available to members of the Society and gives full access to the Forum.

If you pay on line and are already signed up as a Forum member then your account will be automatically upgraded. If you join the society before becoming a Forum Member or you join directly with the Membership Secretary and not on line, then you will have to go to the Member area of the website to upgrade your Forum membership before you will see all of the Forum.

Even if you have not joined the Forum you will be able to see the section that has all the instructions on how to join. Click Here

Once you have joined the Forum there are various instructions and guides to help you use it, you can get to these by looking for the "Instructions/Technical/Terms and Conditions" section in the General Information board of the Forum or Click Here to go directly to it. Note you will not be able to get into this section unless you have already joined the Forum and are logged in.

Gift aid is a system whereby the charity can reclaim from HMRC the amount of basic tax paid on your subscription.

You have to be a UK tax payer for us to be able to claim back this tax, there is no cost to you

If you have not already agreed to Gift Aid and you are a UK taxpayer then please consider providing your agreement to it, you can obtain the Gift Aid declaration form in the Members Area of the website Go To Members Area

The easiest way to get your downloads is to use the link given in the confirmation page you get immediately after paying on line

If you do not do this then there is a link in the confirmation e-mail that is sent to you. Sometimes this email will get detected as spam and may be in your spam folder, please check there if you have not received your confirmation email within a few minutes.

If you do not get or lose this email then you can still get your downloads. Simply go to the website click on the SHOP menu item and from the dropdown list click on 'SHOP GO TO THE MAIN PAGE'. Scroll down the page and you will see a green button which says Go To Downloads, click on this and you will go to the download page and should see your downloads, click on the link next to each download shown and save it on your computer.

Occasionally if you have a browser that rejects or clears cookies you may not be recognised so you need to provide either your Client Reference or PayPal Reference number to locate the order. These references are also in your confirmation email. However if you do not have them you can get them by entering the email you used to make payment in the box near the bottom of the page and clicking the blue button underneath. You will immediately get an email with your Client Reference in it and can use this to access your downloads. This reference is quite long so it is easier to copy and paste it into the box rather than type it.

Please note that the downloads remain available for 30 days or until they have been downloaded 5 times whichever comes first.

If you are still having problems then please contact the webmaster via the contact form.

Getting full access to all member details on the website is a two step process.

You must first register for the Forum, this will give you basic access to the Forum.

After registering for the Forum you must then log in to the Member page using the code provided when you join or renew your membership. It is important you use the same email address when logging in to the Member page as you use for the Forum as your email address is the only way we have of linking accounts.

If for any reason you do not have the current Membership code, it changes each year and it will normally be emailed to all current members at the beginning of each year, then you can contact the Webmaster via the Contacts Page to get the current code.

If you are not yet a member of the Forum then you can find details on how to register by CLICKING HERE

For the full downloadable step by step guide on how to get access to the Forum and Member area please CLICK HERE

Occasionally people report problems in not getting emails from us or from the forum. This is usually due to your email service provider blocking them as potential spam. If you are expecting a message, for example when resetting a password in the forum or making a purchase on line, and it does not arrive within a few minutes then it is most likely in your spam folder, you should locate it there.

You may have more than one spam folder depending on how your system is set up. There will be one with your service provider which is often only accessible when you log in to your account using your browser and webmail, how to do that will depend on who provides your service. You may also have two or even more spam folders on your computer, one is created by your anti-virus software and the other by your email program, these should be visible when you open your email program such as Windows 10 Mail, Outlook, Thunderbird dtc.

If you are still having problems after checking your spam folder then please contact the webmaster for assistance using the contact form on the website

The RSS file contains details of recent changes to the website. This file can be read by clicking on the RSS icon which the at the right hand side of the set of icons at the top left of the page in normal mode or at the bottom of the 'hamburger' drop down menu in tablet/phone mode. Whether your browser can read this file will depend on your browser and you may need an 'add-on' program or even need a separate RSS reader to be able to read the file. This file is updated every night.

You need to go to the Members page and log in using the same email address as you registered with in the Forum and the member code provided in your welcome or renewal email, tick the captcha box (it may present picture selection if it required further validation) and click the blue bar. Your Forum account will be upgraded to full member status and you will be logged in and taken to the member page.

If you do not have the current member code for the year then please contact the Webmaster via the contacts page. The code is also usually available in each copy of the Newsletter, but be sure to use the correct one for the current year.

Provided you do not log out you will be automatically logged in to the forum and the members page each time you visit the site. If you do log out you need to log in again from the LOG IN/REGISTER button in the blue bar towards the top right of each page, note when using that log in button you must use your Forum user name and password.

For an instruction sheet please CLICK HERE

© Cumbria Family History Society
Registered Charity Number 518393

Cumbria FHS
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